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Greyhound sheds light on recent delays

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After hearing complaints over the past several days from customers being delayed at the Greyhound Bus Station here in Amarillo, ABC 7 digs deeper to see what has been going on.

On Monday evening, there weren't any apparent delays. However, Greyhound said issues happening other places might cause problems locally in the future.

Greyhound is one of the largest intercity bus transportation companies, that gives rides to almost 18 million passengers in the U.S. and Canada each year. People in Amarillo and even the nation have grown very reliant on Greyhound over the years.

"For the last 20 years, I've been taking the Greyhound to various cities," said passenger Anthony Pettigrew.

Pettigrew said he is thankful he hasn't been caught up in any of the recent delays several customers have complained about.

He said, as a seasoned Greyhound traveler, he's learned how to avoid delays if he can.

"The regular bus has more stops because it has to pick up more people. To me the express [bus] is better because it has less stops," said Pettigrew. "You don't go through a lot of cities."

But Greyhound said delays have been happening not just here in Amarillo, but Nationwide.

They released a statement to ABC7 which said, in part,

"….We work diligently to accommodate the increase in customers with the limited resources we have available, and with resources as tight as they have been, any delay that occurs elsewhere can create a domino effect, which can have an impact on a driver's hours of service. We are also actively hiring drivers in order to meet the increasing demand for our service so these types of delays are minimized."

Pettigrew said he feels for those who get delayed.

"You don't want to be in a city a long time," he said.

However, he said he's confident Greyhound is doing the best it can.

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